Customer Experience
We believe customers are to be managed with utmost care, technology should enable better customer experience but should not become a reason for poor customer satisfaction.
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Delivering Transformative
business process solutions -
Process improvement &
consulting solutions to enable
our customers to do more -
Automation of business
processes to improve
efficiency and effectiveness
ABOUT US
THOUGHTPARTNERS vision is to deliver “beyond the contract” services to its customers in BPM space.
We work with global brands in delivering customer service, back office & consulting solutions from our delivery centers in India. Our approach is to remain focused on each customer’s unique needs and craft solutions to support them achieve their business goals faster.
Our experience and capabilities in BPM & consulting space helps us deliver superior customer experience, improved efficiency, reduced costs and improved business outcomes.
OUR OPERATING PHILOSOPHY
Employees & Customers First
We believe in our employees & support them to be successful and in turn they deliver their best for our customers. It’s as simple as that.
Execution
Capabilities
We have high growth aspirations, our team comes with vast experience & success in BPM space and keep customer's business deliverables at the center of all we do.
Continuous Improvement
We will not promise moon to you, but we commit to continuous improvement and innovative solutions at the right time through our deep expertise in process improvement and new technologies/solutions which will have positive impact on the business.
Innovative Engagement Models
We believe in our capabilities hence always willing to partner with our customers on business outcomes, we are in it together & open to equal risk/reward engagement.
OUR SERVICES
Industry Specific Back office
Organization's back office processes has a significant impact on its customer experience, revenue & bottom line.
Finance & Accounting
Our team has expertise in running finance and accounting processes for large global companies ie accounts payables, receivables, cash applications, disbursement accounting, reporting etc.
For Startups
We help startups successfully scale up their business by supporting them with critical front & back office services which allows them time and resources to focus on their core business activities.
Strategy & Consulting
Our experience in co-creating strategies & collaborating with our customers to find right solutions to the business problems will deliver measurable growth & value.